Your Concerns
If you have any concerns and want to make a complaint,
or just want to give us some feedback, please visit our
‘Your Feedback‘ page
Bereavement
Losing someone close to you can be very difficult, particularly when you also have to take care of financial matters. Please visit our ‘Bereavement‘ page
Home Insurance Claims – Royal & Sun Alliance policies
Call 0345 603 4325
Mon-Fri 8.00am-6.00pm, Saturday 9.00am-1.00pm
Home Insurance Emergency Claims
0333 000 7965
Emergency claims assistance is provided by ARAG Insurance.
24 hours a day, 365 days a year
Home Insurance Claims – Bspoke policies
Call 0345 2180429
Mon-Fri 8.00am-6.00pm
An out of hours service is available by calling the same telephone number
Car Insurance Claims Notification and Helpline for Royal & Sun Alliance policies
0330 102 4097
Mon-Fri 9.00am – 5.00pm
Police Mutual Rescue (Breakdown)
Call 0800 731 4590
or 01277 235 790 when calling from the UK
+44 1277 235 790 when calling from abroad 24 hours a day
Mon-Fri opening hours exclude bank holidays.
Calls to 0800 numbers are free from UK landlines and mobiles.
Calls to 03 numbers usually cost no more than to geographic numbers (01 or 02) and are usually included in call packages, please check with your phone company if they are included in your package.
Historical Products
If you would like any contact details for a product that we no longer offer, please visit the historical products page.
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